Warranty
All of our new knife models manufactured since January 1998 carry
our limited lifetime warranty. Automatic knives are not covered by our lifetime warranty.
This warranty covers materials and workmanship for the life of the
knife.
Only Al Mar Knives personnel can make warranty determinations on our
products.
Our limited lifetime warranty specifically does not cover abuse or
neglect. Broken tips of blades are specifically not covered by our warranty.
A broken tip is the most common form of abuse.
This warranty does not cover older model knives made prior to January
1998. All Models made prior to January 1998 carried a one year warranty
only.
Please contact us prior to sending any knife back to us for warranty
consideration for instructions and an “RMA” number –
“Return-Merchandise-Authorization” number. This “RMA”
number must be plainly visible on the outside of the box, and placed
next to the “ship to” address.
Packages sent without an “RMA” number will be refused.
|
Repair
Please call us at 503-670-9080 for shipping instructions and an
“RMA” number – “Return-Merchandise-Authorization”
number.
All knives sent in for repair must have an “RMA” number
and this number must be plainly visible on the outside of the box, and
should be placed next to the “ship to” address.
Packages sent without an “RMA” number will be refused.
|
